Terms of service
Terms of Service
Last Updated: September 2026
OVERVIEW
Welcome to MyStitchBag. The terms "we," "us," and "our" refer to MyStitchBag. MyStitchBag operates this store and website, including all related information, content, features, tools, products, and services provided to you as part of your shopping experience (collectively, the "Services"). MyStitchBag is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully before using our Services. They contain important information about your legal rights and responsibilities, including warranty disclaimers and limitations of liability.
By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. If you permit a minor dependent to use the Services on a device that you own or control, you are responsible for that use.
When using our Services, including browsing our store or purchasing our products, you may be asked to provide certain information, including your email address, billing information, payment information, and shipping information.
You agree that all information you provide to us is accurate, current, and complete, and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or otherwise provide your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, colors, and other product information displayed on our website are accurate.
However, the actual color and appearance of a product may vary depending on your device, screen settings, lighting, and other factors. We cannot guarantee that the color or appearance you see on your screen will exactly match the physical product.
We also do not guarantee that our products will meet every individual expectation.
Product descriptions, specifications, pricing, availability, and other product information may be updated or changed at any time without notice.
We reserve the right to discontinue products or limit the quantity of products available for purchase at any time and at our discretion.
SECTION 3 — ORDERS
When you place an order through our store, you are making an offer to purchase the products in your order.
MyStitchBag reserves the right to accept, decline, limit, or cancel an order at our discretion, including when necessary due to product availability, pricing errors, suspected fraud, or other circumstances.
Your order is not considered accepted until we have received and processed your payment and confirmed your order.
Please review your order carefully before submitting it. Once an order has been accepted and processed, we may not always be able to accommodate cancellation requests.
If we are unable to accept, modify, or cancel an order, we will make reasonable efforts to notify you using the contact information provided with your order.
Returns and refunds are handled according to our Refund Policy.
You represent that purchases made through our store are for personal or household use and not for unauthorized resale or commercial export.
SECTION 4 — PRICES AND BILLING
Prices, discounts, promotions, and product availability may change at any time without notice.
The price charged for a product will be the price displayed at the time your order is placed and will be reflected in your order confirmation.
Unless otherwise stated, product prices may not include applicable taxes, shipping charges, customs duties, import fees, or other charges that may apply to your order.
We may offer promotions or discounts from time to time. Certain promotions may be subject to additional terms. If there is a conflict between the terms of a specific promotion and these Terms of Service, the terms of the promotion will apply to that promotion.
You agree to provide accurate, current, and complete payment and account information for all purchases made through our store.
You agree to promptly update your information, including your email address and payment details, when necessary so that we can complete your transactions and contact you regarding your order.
By submitting payment information, you represent that you are authorized to use the payment method provided and that you agree to pay all charges associated with your order, including applicable shipping charges, taxes, and other applicable fees.
SECTION 5 — SHIPPING AND DELIVERY
We make reasonable efforts to process and ship orders within the timeframes stated on our website.
Any shipping or delivery timeframes provided by MyStitchBag are estimates only and are not guaranteed.
Delivery may be affected by circumstances outside our control, including carrier delays, customs processing, weather, transportation disruptions, or other unforeseen events.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation process.
For additional information about shipping, delivery estimates, and returns, please refer to our Shipping & Returns information on the website.
SECTION 6 — INTELLECTUAL PROPERTY
All content and materials available through our Services, including but not limited to our trademarks, brand name, logos, text, product descriptions, images, graphics, photographs, product reviews, videos, audio, designs, layouts, and the selection and arrangement of such materials, are owned by MyStitchBag, its affiliates, licensors, or other applicable rights holders and are protected by applicable intellectual property laws.
These Terms permit you to use our Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit materials from our Services without our prior written permission, except as permitted by applicable law.
Nothing in these Terms grants you any license or other rights to use any patent, trademark, copyright, or other intellectual property belonging to MyStitchBag, Shopify, or any third party unless expressly stated.
MyStitchBag's name, logos, product names, service names, designs, and slogans may be trademarks of MyStitchBag or its licensors. You may not use them without prior written permission.
Shopify's name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other trademarks and brand names appearing on our Services belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to certain tools, features, or services offered by third parties.
We do not necessarily monitor, control, or participate in the operation of these third-party tools.
Third-party tools are provided on an "as is" and "as available" basis, without warranties, representations, or conditions of any kind, to the extent permitted by applicable law.
Your use of any optional third-party tools is at your own discretion and risk. You should review and understand the terms and conditions provided by the applicable third-party provider before using such tools.
We may introduce new features, tools, or resources in the future. Any such features will be considered part of the Services and will be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links, materials, or features provided by third parties.
We are not responsible for reviewing or evaluating the content, accuracy, security, or practices of third-party websites or services.
If you choose to access a third-party website or service through a link on our website, you do so at your own risk.
We are not responsible for any loss, damage, or other issues arising from your access to or use of third-party websites, services, products, or content.
Questions, complaints, or claims relating to third-party products or services should be directed to the applicable third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
MyStitchBag is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make through our store are made directly with MyStitchBag.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MyStitchBag, including any injury, damage, or loss resulting from products or services purchased through our store.
You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with MyStitchBag, to the extent permitted by applicable law.
SECTION 10 — PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
Because our Services are hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of our Services in order to provide and improve its services.
Information submitted through our Services may be transmitted to and shared with Shopify and certain third-party service providers, which may be located in countries other than your country of residence.
Please review our Privacy Policy for more information about how MyStitchBag, Shopify, and our service providers handle personal information.
SECTION 11 — FEEDBACK
If you submit, upload, post, email, or otherwise provide us with ideas, suggestions, reviews, feedback, photographs, proposals, plans, or other content relating to our Services ("Feedback"), you grant MyStitchBag a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for purposes related to operating, improving, and promoting our Services, to the extent permitted by applicable law.
You represent and warrant that:
- You own or have the necessary rights to provide the Feedback;
- Your Feedback does not violate the rights of any third party;
- Your Feedback does not contain unlawful, defamatory, abusive, obscene, or otherwise objectionable material; and
- Your Feedback does not contain malicious code, viruses, or other harmful material.
We reserve the right, but have no obligation, to monitor, edit, or remove Feedback that we believe violates these Terms or applicable law.
You agree not to submit Feedback using a false email address, impersonate another person, or otherwise mislead us or others about the source of the Feedback.
You are solely responsible for the Feedback you submit.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.
We may also cancel or modify an order if information was materially inaccurate at the time the order was placed, including pricing or availability errors.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use our Services:
- For any unlawful or malicious purpose;
- To violate any applicable law or regulation;
- To infringe or violate our intellectual property rights or the rights of others;
- To harass, abuse, threaten, defame, or harm any person;
- To provide false or misleading information;
- To transmit spam, phishing attempts, malware, viruses, or other harmful material;
- To impersonate another person or entity;
- To interfere with or disrupt the operation or security of our Services;
- To collect or track personal information belonging to others without authorization;
- To reproduce, copy, resell, or exploit any portion of our Services without authorization;
- To use automated systems, scraping tools, bots, or similar methods to access or extract information from our Services in violation of applicable restrictions; or
- To bypass or interfere with security features, access controls, or other measures used to protect our Services.
We reserve the right to suspend or terminate access to our Services if we determine that these Terms have been violated.
SECTION 14 — AGENT TERMS
This section applies if you use, allow, enable, or cause an Agent to access, use, or interact with our Services.
An "Agent" means software or a service that takes autonomous or semi-autonomous actions on behalf of or at the instruction of a person and that may access or interact with our Services without direct human supervision.
No Agent may access, use, or interact with our Services unless it complies with applicable requirements and restrictions.
We may limit or restrict whether and how Agents access, use, or interact with our Services, including through technical measures.
Agents must:
- Clearly identify themselves as Agents in applicable HTTP/HTTPS requests;
- Not conceal or misrepresent that interactions are being performed by an Agent;
- Not bypass CAPTCHAs or other measures designed to distinguish automated access from human access;
- Respond truthfully when asked whether interactions are being performed by a human or computer; and
- Not circumvent measures intended to block, limit, modify, or control Agent access to our Services.
SECTION 15 — TERMINATION
We may suspend or terminate your access to our Services, or any portion of them, at our discretion when permitted by applicable law.
You remain responsible for any amounts owed to us up to the effective date of termination.
The provisions relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination will continue to apply after termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
The information provided through our Services is intended for general informational purposes.
To the fullest extent permitted by applicable law, MyStitchBag does not guarantee that information provided through the Services will always be accurate, complete, current, or error-free.
Except as expressly stated by MyStitchBag, our Services and products are provided on an "as is" and "as available" basis, without warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the extent permitted by applicable law.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions do not allow certain warranty disclaimers or limitations, so some of the above limitations may not apply to you.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MyStitchBag and its affiliates, partners, officers, directors, employees, agents, contractors, service providers, licensors, and Shopify and its affiliates will not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, savings, data, or replacement costs, arising out of or related to your use of our Services or products purchased through our Services.
This limitation applies regardless of the legal theory on which a claim is based, including contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless MyStitchBag, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and reasonable expenses, including reasonable attorneys' fees, arising out of or relating to:
- Your breach of these Terms of Service;
- Your violation of applicable law or the rights of a third party; or
- Your misuse of or unauthorized access to our Services.
We will provide reasonable notice of any claim for which indemnification is sought, unless a delay in notice does not materially prejudice your rights.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the remaining provisions will remain in full force and effect.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with the policies and operating rules referenced in them or posted on our website, constitute the entire agreement between you and MyStitchBag regarding your use of the Services and supersede prior or contemporaneous agreements, communications, and proposals relating to the Services.
Any ambiguity in the interpretation of these Terms will not automatically be construed against the party that drafted them.
SECTION 21 — ASSIGNMENT
You may not transfer, assign, or delegate these Terms or any rights or obligations under them without our prior written consent.
Any attempted assignment in violation of this provision will be void.
We may assign or transfer these Terms and our rights and obligations without your consent when permitted by applicable law.
SECTION 22 — GOVERNING LAW
These Terms of Service and any separate agreements through which we provide the Services will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which MyStitchBag is legally established, without regard to conflict-of-law principles, except where otherwise required by applicable law.
Nothing in this section limits any mandatory consumer rights or protections that apply to you under the laws of your place of residence.
SECTION 23 — HEADINGS
The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the meaning or interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting the revised version on our website.
It is your responsibility to review these Terms periodically for changes.
Where required by applicable law, we will provide notice of material changes and specify when those changes become effective.
Your continued use of or access to our Services after revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 25 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
MyStitchBag
Email: hellomystitchbag@gmail.com
WhatsApp: +44 7784 060705
We will do our best to respond to customer inquiries and provide assistance regarding our products, orders, shipping, and Services.