Shipping & Returns
We want your MyStitchBag experience to be simple, smooth, and worry-free
Order Processing
Orders are carefully prepared and shipped within 1–2 business days after purchase.
Shipping Time
United States & Canada: 7–13 business days Oceania: 7–13 business days Europe: 12–17 business days
Tracking
Once your order ships, you’ll receive a tracking email so you can follow your package every step of the way.
Shipping Cost
Buy 2 bags and get FREE shipping. Buy 3 bags and get 1 FREE plus FREE shipping.
Returns & Refunds
30-Day Returns
Contact us within 30 days of delivery to request a return or refund.
Return Conditions
Items should generally be unused, complete, and in their original condition.
Refunds
Approved refunds are issued to the original payment method after your request is reviewed.
DIY Kit Special Note
DIY kits should generally be unused and in their original condition to be eligible for return.
Need Help With Your Order?
If your order arrives damaged, has missing components, contains the wrong item, or you have any other concern, please contact us first. Our support team will be happy to help find the best solution for you.