Returns & Refunds

At MyStitchBag, we want you to be happy with your purchase. If there is a problem with your order or you are not completely satisfied, please contact us and we'll do our best to help.

30-Day Return & Refund Policy

You have 30 days from the date you receive your order to contact us about a return or refund request.

To be eligible for a return, the item must generally be unused and in its original condition.

Before sending any item back, please contact us first. Do not send a return without receiving instructions from our customer service team.

Email: helloMyStitchBag@gmail.com
WhatsApp: +44 7784060705

Please provide your order number and a brief description of the issue. Photos or videos may be requested when necessary.

Damaged, Missing, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, incomplete, or contains the wrong item, please contact us as soon as possible.

Depending on the situation, we may provide:

• A replacement for the affected item or missing components
• A full refund
• A partial refund
• Another appropriate solution

For damaged, defective, missing, or incorrect items, you will not be required to return the item unless we specifically ask you to do so.

If You Change Your Mind or Are Not Satisfied

If you are not completely satisfied with your purchase, please contact us within 30 days of delivery.

Because international return shipping can be expensive, we may offer a partial refund without requiring you to return the item when appropriate.

If a return is necessary, we will provide return instructions after reviewing your request.

Please contact us before shipping anything back.

Return Conditions

Returned items should generally meet the following conditions:

• Unused and not completed
• In original condition
• All included components and accessories are present
• Not damaged due to improper use

The following items are generally not eligible for return:

• Used or completed DIY kits
• Items damaged after delivery due to misuse or improper handling
• Gift cards
• Final sale items

If you are unsure whether your order qualifies, please contact us before sending anything back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product or design, please contact us. Depending on your situation, we may be able to offer an alternative solution.

Refunds

Once your request has been reviewed and approved, we will confirm the refund amount with you.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact us.

Contact Us

If you have any questions about a return, refund, or your order, please contact us:

MyStitchBag
Email: helloMyStitchBag@gmail.com
WhatsApp: +44 7784060705

Please include your order number whenever possible so we can assist you faster.